Unfortunately, since most items are made when ordered, no refunds can be offered at this time - exchanges only please.
No exchanges on Grab Bag items and/or items being discontinued - All sales are final!
No unauthorized exchanges - meaning: please give me a heads up if you need to exchange. I want to make sure I can accommodate!
ALL EXCHANGE ITEMS MUST BE RETURNED WITHIN 14 DAYS. AFTER 14 DAYS, NO EXCHANGES CAN BE MADE...NO EXCEPTIONS. Please include invoice and a note stating your needs.
NO RETURNS ON HOLIDAY THEMED SHIRTS - exchanges can be made only if the item is still in stock.
ALL sales are final on marked down/discontinued items!
No exchanges on free gift items - they were free, so let's be nice ;)
If there is a problem with your order upon arrival, please email ORDERS@SOUTHERNFARMCO.COM within 72 hours of delivery. Be sure to include your name, order number and tracking number (if available).
If nonreturnable/nonexchangeable items are returned without email notification, the customer is responsible for shipping charges to get those items back.
If items arrive broken or damaged, photos will be required and upon approval, replacements or store credit will be sent. In some cases, a claim may need to be filed with the USPS.
If items are out of stock and/or on back order, a refund may be issued at owners discretion, otherwise a store credit will always be issued!
Customer is fully responsible for return shipping charges unless a shipping mistake has been made on my end. However, SFCo will pay for shipping exchanges back to our customers!
All items must be returned in original and unused/unwashed/unworn condition, otherwise a replacement will not be sent.
Southern Farm Co. is not responsible for lost, stolen, or missing packages marked "delivered" by the carrier. In this case, you will need to contact the carrier.