Exchanges/Returns

 

Please email us anytime if you have any questions about our return/exchange policy (info@southernfarmco.com).
We are always happy to help!
PLEASE NOTE: ORDERS CANNOT BE MODIFIED & DISCOUNT CODES CANNOT BE RETROACTIVELY APPLIED AFTER CHECKOUT. 

Exchanges:

  • Due to our limited quantities and high demand for our merchandise, we cannot offer exchanges on any items. Returned items will be processed for an SFCo E-Gift Card ONLY.
  • No returns or exchanges on custom items, unless we have made a mistake on our end.
  • Merchandise must be in unworn, unwashed, & undamaged condition.
  • E-Gift Cards will be sent to the email address on the original order, so please make sure the address is correct. 
  • We recommend, purchasing the desired item's correct size and then shipping back the returned product, so as not to miss out on the item, however this isn't required. 
  • Customers are fully responsible for return shipping, unless a mistake has been made by SFCo. 

Return Policy:

  • Southern Farm Co gladly accepts returns of unworn, unwashed, and undamaged merchandise purchased online, for store credit only, and will be issued in the form of an SFCo Gift Card. 
  • Merchandise must be returned back to us within 30 days of the date your order shipped, and unless we've made a mistake on an order, customers are responsible for the cost of return shipping.
  • If you would like to purchase a return label from us ($7.00), please send an email to ORDERS@SOUTHERNFARMCO.COM, stating your needs and your order number. The cost of the return label will be deducted from your e-gift card.
  • Please include your invoice/packing slip
  • Our Address is: 5227 County Road 1718 Holly Pond, Alabama 35083
  • The following is a list of FINAL SALE items and CANNOT be returned or exchanged:
  • Items listed in our CLEARANCE category
  • Grab Bags
  • *FARM® Boxes 
  • Items discounted at 25% or greater 
(No returns/trades on FARM® Boxes. ALL SALES ARE FINAL, however if items do not fit, exchanges will be accommodated if request are submitted in a timely manner (within 72 hours of delivery).

 

Wrong/Defective/Damaged Items:

  • If you have received the wrong item due to a mistake on our end, please contact us via email at ORDERS@SOUTHERNFARMCO.COM within 3 DAYS of delivery. We will send you the correct item, as well as return packaging for the incorrect one. 
  • If you have received a defective item, please contact us within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Returning a Gift

  • Start your gift return by contacting us at orders@southernfarmco.com.  
  • Once we receive your return, we will refund the purchase amount to a SFCo E-Gift Card.